Julia Boyd

Julia Boyd brings a wealth of experience and a proven track record as a results-driven team
leader and player. Her professional objective centers around coaching individuals and teams to
create and work in an environment that values teamwork, encourages professional interaction,
and nurtures personal development. With a background steeped in excellent customer service,
Julia has demonstrated her ability to process and maintain small business and consumer
products, catering to clients needs across various locations.

Julia Boyd is a dedicated coach passionate about personal and professional development. Her
coaching philosophy revolves around fostering teamwork, promoting professional interaction,
and empowering individuals at all levels of an organization. Julia's unique blend of leadership
experience and coaching acumen positions her as a transformative force capable of guiding
teams and business leaders toward unparalleled success.

As Julia Boyd continues to make her mark in the professional realm, she stands as a beacon of
excellence, ready to inspire and elevate those she coaches to new heights of achievement.
Julia Boyd possesses exceptional interpersonal, customer service, and negotiation skills,
emphasizing quality and accuracy. Her written and verbal communication skills are exemplary.
In her tenure at Bank of America, Julia excelled in roles that required precision, adaptability, and
a keen understanding of customer service dynamics. Serving as a Support Team Specialist in
Pasadena, she showcased her analytical prowess by analyzing legal documents, resolving
complex cases, and ensuring the seamless disbursement of funds from accounts of deceased
customers.

As a Lead Operations Representative in Glendale, Julia was pivotal in verifying, approving, and
opening deposit accounts for small business and consumer customers. Her multifaceted role
involved supporting National Direct Sales representatives, making customer calls, and diligently
monitoring business queues for required documents.

Julia's commitment to excellence continued as a Senior Collector/Risk Operations professional
in Pasadena, where she effectively managed delinquencies based on customer relationship-
based accounts. Her role included counseling customers on debt restructuring, negotiating
suitable payment arrangements, and ensuring compliance with collections rules and regulations.